This privacy policy ("Policy") sets out how we, Joya Communications Inc. ("Joya"), makers of the Marco Polo® video sharing app (the “Marco Polo App”), use and protect the personal information of people who use Marco Polo or who visit Marco Polo websites such as (the “Marco Polo Website”). We will refer to the Marco Polo App and Marco Polo Website collectively as the "Service" or “Marco Polo”.

Privacy Principles

Joya has two fundamental principles when it comes to personal information:

  1. We don't sell your personal information or use it to show you ads.
  2. We only store the personal information that we need to function as a video chat and messaging service so you can communicate with the people you choose.

This Policy applies to anyone who accesses the Service. By visiting the Marco Polo App or Website and/or using the Service, you acknowledge that the collection, use, and sharing of your information will take place as described in this Policy.

So we are clear about the terminology we are using, when we use the phrase "Personal Information" in this Privacy Policy, we mean information about an individual that (either by itself or when combined with information from other available sources) allows that individual to be identified, including their name, mobile number, or email address.

What we collect

Marco Polo is a communication service. To operate the Service, we may collect Personal Information you choose to provide us.

1. Basic Account Data

To create a Marco Polo account (“Account”), you provide your mobile number and your name, and may choose to provide your email address, photo, birth day and birth month. Only other registered Marco Polo users that:

  • already have your phone number in their phone’s address book,
  • are in a group with you, or
  • you invited to Marco Polo

may see your name, photo, mobile number, email, birth day and/or birth month. Note that users who have you in their contacts will see you by the name they’ve saved and not by the name you provided to Marco Polo. For example, your spouse will still see you as “Love” when they use the app if that’s how you appear in their phone’s address book. If you chose to provide them, we collect your birth day and month so people you know get reminded when it’s your birthday.

2. Polo Messages and Scrapbooks

Marco Polo is a cloud service. We may collect and store the content you create, including videos (or “Polos”), photos, short video clips you share with selected contacts (or “Scrapbook moments”), and text messages. We store this Personal Information on our servers so that you can access your data anytime from any of your devices that have the Marco Polo App without having to rely on third-party backups or use up your phone’s memory. Our servers are located in the United States.

3. Contacts

You may choose to provide us with your friends' contact information as stored on your phone. Marco Polo uses mobile phone numbers and email addresses as unique identifiers so that it is easy for you to find and communicate with other people you know. We ask your permission before syncing your contacts, and you can still use the app without giving it access to your contacts (though you will have a harder time finding people you know who also use Marco Polo).

We store your contacts on our servers in order to notify you as soon as one of your contacts creates a Marco Polo Account and to properly display their names. We store their name, phone number(s), email address(es), and/or birth day and month for this to work.

Our automatic algorithms also use this data to suggest which of your contacts you might like to communicate with on Marco Polo. We use this information to suggest people to invite to join Marco Polo but we do not contact anyone in your phone’s contact list without your permission. Other than our Service Providers that we describe below, we do not share your contacts with third parties unless required to do so in response to valid legal requests, such as through a court order or search warrant.

4. User Support

If you contact Marco Polo support, any Personal Information you may share with us is used only for the purposes of researching the issue and contacting you about your request.

5. Additional Technical Information

We use third-party analytics Service Providers (as more fully described below, and including Google Analytics and to automatically log information about you and your computer or mobile device, and how you interact with the Service. For example, when you access the Service, we may log‎ your operating system type,‎ browser type and‎ language,‎ the pages you viewed,‎ how long you spent on a page,‎ access times,‎ Internet protocol (IP) address, your mobile device ID, mobile device serial number, unique user ID, wireless carrier, and information about your use of and actions on the Service. Marco Polo collects this additional technical data to analyze usage trends and give us more information about how people use the Service to better the user experience.

5.1 Cookies

The only cookies we use are those to operate and provide our Service on the web. We do not use cookies for profiling or advertising. The cookies we use are small text files that allow us to provide and customize our Service, and in doing so, provide you with a better user experience. Your browser should allow you to control these cookies, including whether or not to accept them and how to remove them. You may choose to block cookies with your web browser and continue using the Service via the Marco Polo App and Website without interruption.

5.2 Web Beacons

We may log information using digital images called web beacons on our Service or in our emails. We use web beacons to manage cookies, count visits, and to learn which emails are read and used by our users and which are not. We also use web beacons to tell if you open or act on our emails. Similar to cookies, we use web beacons to improve your experience with our Service.

Tracking Options and California Do Not Track Disclosures. You are welcome to adjust your browser or operating system settings to limit this tracking or to decline cookies and doing so will not change your experience in the Marco Polo App or Website.

Check the "Help" menu of your browser or operating system to learn how to change your tracking settings or cookie preferences. For example:

With Chrome:

  1. At the top right, click More Settings.
  2. At the bottom, click Advanced.
  3. Under "Privacy and security," turn on "Do Not Track."

With Firefox, follow the instructions here.

The Marco Polo Website respects your preferences and turns off tracking (including our use of Google Analytics).

Managing your Information

You can manage your Personal Information in the Marco Polo App’s Settings.

Use of Personal Information

We use the information that we have about you to operate, provide, support, personalize, and make our Service more relevant and useful to you and others.

We may use the Personal Information we collect from and about you to:

  1. Operate, maintain, and improve our Service;
  2. Allow you to find and connect with your friends (when instructed by you);
  3. Let your friends know about your activity on the Service;
  4. Analyze usage and trends and personalize and improve the Service and your experience using the Service;
  5. Respond to your comments and questions and provide customer service;
  6. Send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  7. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and
  8. Provide and deliver products and services that you request.

No Ads

We don't use your Personal Information for ad targeting. Marco Polo only stores the Personal Information it needs to function as a video chat and messaging service.

Sharing of Personal Information

We may share the Personal Information we collect from and about you (1) with other Marco Polo users, according to your account preferences and consistent with our Terms of Service; (2) for legal, protection, and safety purposes; (3) to comply with laws and in response to lawful requests and legal processes; (4) to protect the rights and property of Joya Communications Inc., our agents, customers, and others, including by enforcing our agreements, policies, and Terms of Service; and (5) with those who need it to do work for us (our Service Providers, as defined below).

Other Marco Polo Users

Other users of our Service with whom you choose to communicate will be given some of your Personal Information. These other users may be located anywhere in the world, including outside the European Economic Area (“EEA”). Note that by entering into the Terms of Service and choosing to communicate with such other users of Marco Polo, you are instructing us, as part of our contract with you, to transfer your Personal Information, on your behalf, to those users in accordance with this Privacy Policy. We employ all appropriate technical and organizational measures to ensure a level of security for your Personal Information that is appropriate to the risk.

If Marco Polo or substantially all of our assets are acquired by a third party, Personal Information held by us about our users will be one of the transferred assets. Such third party will be required to treat that Personal Information in a manner consistent with this Policy.

Service Providers

We work with third parties to provide some of our Service ("Service Providers"). For example, we use Third-Party SMS Providers to send a verification code to your phone number when you register on the Marco Polo App. Service Providers will have access to your Personal Information needed to perform their business functions, but may not use or share that Personal Information for purposes outside the scope of their functions related to the Service.

California Privacy Rights

For all users, including California residents: We do not disclose Personal Information beyond what is described in this Policy. Under California law, you have the right to request information about our disclosure of Personal Information to third parties. To make such a request, please contact us at

Notification and Email Choices

By default, Marco Polo sends you emails and notifications regarding activities on the Service, e.g., when you receive a Polo from one of your contacts.

You may choose to unsubscribe from these emails by clicking “Unsubscribe” from the email or in the Marco Polo App by going to Settings and selecting the “Send me fewer emails” option.

If you unsubscribe, we may still need to send you non-marketing emails about your account or our business dealings with you (e.g., emails regarding AppStore or Google Play subscriptions you have with us).

You may also send requests about your Personal Information to You can also request to change your contact choices, opt-out of our sharing with others, and update your Personal Information.

The Service may contain links to other third-party websites or applications. For example, we allow you to forward your Polos to Any information you provide on those sites is subject to that third party's privacy policy. Our Policy does not apply to such sites, and we are not responsible for the privacy and security practices and policies of those third-party sites or applications.

Our Commitment towards Children's Privacy

We do not direct the Service to, nor do we knowingly collect any Personal Information from children under 13. Children under 13 are not eligible to use the Service. If we learn that a user is under 13 years of age, we will take steps to remove that user's Personal Information from our databases and to prevent that user from utilizing the Service.

Security of your Personal Information

We are committed to protecting the security of your Personal Information. We have taken certain physical, administrative, and technical steps to help safeguard the information we collect from and about you. While we take steps to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

General Data Protection Regulation (GDPR)

We, Joya, are the data controller of your Personal Information. Our contact information can be found at the end of this Policy.

Information according to GDPR Article 27

Joya Communications Inc is a company located outside of the European Union. In order to comply with GDPR Article 27, has been engaged as our representative in the European Union. If you want to make use of your data privacy rights, please visit the EU privacy dashboard or email us at

We also have an appointed Data Protection Officer, who can be contacted at

All our users, including those in the EEA, have the following rights, about which you can contact us at

  1. Right to access: the right to request certain information about, access to and copies of the Personal Information about you that we are holding;
  2. Right to request that we rectify, limit, cease processing or erase information we hold about you in certain circumstances;
  3. Right to data portability: the right to request that we return any information you have provided in a structured, commonly used, and machine-readable format, or that we send it directly to another company, where technically feasible;
  4. Right to object: the right to object to our use of your Personal Information including where we use it for our legitimate interests or, if applicable, for marketing purposes; and
  5. Right to lodge a complaint about us to a supervisory body in your country of work or residence (for instance, the Information Commissioner’s Office in the UK).

We process your Personal Information on the ground that such processing is necessary to further our legitimate interests (including: (1) providing an effective and innovative Service to our users; and (2) to detect, prevent or otherwise address fraud or security issues in respect of our provision of the Service), unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of Personal Information.

We also process your Personal Information where it is necessary on the basis of performing under our contract with you in accordance with our Terms of Service, or in order to create a contract with you.

Automated decision making: Our software operates an algorithm to determine which of your contacts may be most relevant to you, who you might wish to connect with and/or invite to the Service.

Recipients of Personal Information and transfers to third countries: as set out in the sections above called Sharing of Personal Information and Service Providers, we share your Personal Information with certain third party providers in the United States, and such transfers are subject to appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU-US Privacy Shield Framework.


We may retain the Personal Information you provide as long as you have a Marco Polo Account. If you delete your Account, your Personal Information and any Scrapbooks you recorded will be deleted plus you will be removed from any Marco Polo groups; Polos, your name, profile picture, messages and information you have shared with other users through Marco Polo will remain accessible to them as described in the Terms of Service.

You can also permanently delete any Polo or message you create in the Marco Polo App by pressing on the Polo tile, holding down, and then selecting and confirming “Delete.” Doing so will permanently remove it from our servers and the Marco Polo accounts of whomever you sent it to.

Contact Information

We welcome your comments or questions about this Policy. You may contact us at

Changes to Privacy Policy

We may modify this Policy from time to time. If we make any changes, we will change the Last Updated date below. We also may provide additional notice, as applicable, depending on the type of change. If you object to any changes, you may stop using the Service. Your continued use of the Service after we publish or otherwise provide notice about our changes to the Policy means that you have read and understood the updated Policy.

Last Updated on June 10th, 2019.