We take pride in providing great customer experience to our Marco Polo users. We’re looking to grow our customer experience team to help ensure that our users are well assisted with any problems or concerns that may arise. We are seeking a part-time or full-time Customer Support Specialist, who is reliable and excited about helping users navigate our mobile product, Marco Polo!

Desired Skills and Experience

You Will:

  • Respond to, manage and tag customer inquiries in the Google Play Store, Apple App Store, Emails, Facebook, Instagram and Twitter
  • Actively use our product to best help customers
  • Collect user feedback to share trends with the product team
  • Work 20+ hours a week (some weekend time included)

You Have:

  • Excellent written and verbal communication skills
  • Interest and willingness to learn about our product, Marco Polo
  • A flexible work schedule, working nights, weekends, and holidays as needed
  • Ability to identify and understand customer’s inquiries and resolve issues quickly
  • Passionate about providing exceptional customer service
  • Positive and friendly attitude
  • Ability to work efficiently without close supervision

About:

Joya Communications was founded in 2012 to help people feel close no matter the distance, enabling people to remain connected in convenient and meaningful ways. Joya has multiple apps in the App Store and Google Play Store helping users stay connected.

To apply:

Please email a resume to jobs@marcopolo.me. Please include a cover letter telling us why you’d be a good fit for the role and why you’re excited about Marco Polo.